Performance Management - What to expect of your clinic staff and how to manage that performance

The goal of AAOE & AOC’s National On-Demand Digital Curriculum is to provide the critical information and skills needed for residents, fellows, and new faculty to be better prepared for job search and the business of orthopaedics.  With over 30 presentations delivered by true national subject matter experts spanning academic practice, private practice, healthcare law, and healthcare leadership development firms, the 25-45 minute video modules provide a permanent source of tools to strengthen context that translates into better prepared, more confident hires that hit the ground running. This content also alleviates the need for academic training programs to provide this content and this can also be used to satisfy ACGME requirements.

This multi-part curriculum will have a new module launching monthly from November 2020 through June 2021. At the completion of each module, participants will be able to receive a certificate.

This video is part of Module 8, “Leadership Development & Human Resources” The other videos in Module 8 are:

Culture and Engagement 

Communication and Conflict Resolution

Know your leadership Deficits and how to close those gaps

Becoming a great boss to your staff and a trusted partner to your colleagues

Best practice to consider for hiring Administrative Leaders

Employee Performance, Compensation, and Benefits

Meet The Speakers

John Bonini

John Bonini is responsible for the ambulatory clinic operations of Duke Orthopaedic PDC clinics, which is one of the largest Academic Orthopaedic Departments in the US. He works with 67 faculty, 32 APPs, 40 residents, 15 fellows, and more than 250 employees in the clinic environment across 13 locations. Bonini analyzes the work environments of the Duke Ortho facilities with the goal of creating clinic environments where his providers and staff can consistently treat patients efficiently and meet/exceed patient satisfaction targets. He is also responsible for coordinating all activities related to expansion and opening new facilities.

Sterling Simcox

 Sterling is a Health Center Administrator at Duke Orthopedics. He has 6 years Clinic Operations Management experience in Academic Orthopedics. Responsible for all operations within North Carolina Orthopaedic Clinic, the second largest community practice at Duke. Duke’s Orthopaedic Department is one of the largest Ortho Departments in the US. The majority of my effort is directed toward NCOC, working directly with 10 faculty, 7 APPs, and 45 employees. 

Download Speaker PowerPoint: Performance Management – What to expect of your clinic staff and how to manage that performance