For Every Action There is a Reaction: Customer Service and Patient Engagement

The goal of AAOE & AOC’s National On-Demand Digital Curriculum is to provide the critical information and skills needed for residents, fellows, and new faculty to be better prepared for job search and the business of orthopaedics.  With over 30 presentations delivered by true national subject matter experts spanning academic practice, private practice, healthcare law, and healthcare leadership development firms, the 25-60 minute video modules provide a permanent source of tools to strengthen context that translates into better prepared, more confident hires that hit the ground running. This content also alleviates the need for academic training programs to provide this content and this can also be used to satisfy ACGME requirements.

This multi-part curriculum will have a new module launching monthly from November 2020 through June 2021. At the completion of each module, participants will be able to receive a certificate.

This video is part of Module 5, “Quality and Patient Experience” The other videos in Module 5 are:

Patient Access is Key to Practice Optimization

What you need to know about the evolution of cases from Inpatient to ASC/Outpatien

Achieving quality, access and affordability in a value based care environment

Meet Our Speaker

Jeana Singleton

Jeana Singleton is an attorney at Brennan, Manna & Diamond. Her healthcare law practice includes representing systems and services, where she counsels providers on legal issues that impact business performance, corporate strategy, mergers and acquisitions, business alignment models, and heightened payor return. Singleton works with her clients in all aspects of their business–from navigating regulatory updates, to the growth of consumer driven health practices, and the rapid advancement in technology-based medicine, including telemedicine, orthopaedic implants, and other medical technologies advancements. Staying relevant in a transforming industry is key to sustainability and the value that Singleton offers.

Sheila Tonn-Knopf

Sheila Tonn-Knopf is an entrepreneur and experienced operations executive with 20 years of experience in consulting, DME, home health, physician practice management, and specialty hospital development. Her extensive career has provided her an in-depth perspective on the healthcare continuum and its unique challenges for patients. As one of the founders and CEO of Tenamark, her passion is the creation of tools and services for patients to utilize that improve both their experience and outcomes. She believes that patient engagement, education, and empowerment are the key elements required to see meaningful change in our healthcare system.