• Communicating Effectively During the COVID-19 Pandemic

    Watch this short clip from AAOE’s 2020 Virtual Conference keynote Donna Cutting on communicating effectively during the COVID-19 pandemic. Click here to watch the full keynote, “Roll Out the Red Carpet for Patients, Customers, and Staff: Now is the Time.”

    Now, more than ever, it’s time to embrace the idea of customer service in your Orthopedic Practice. We’re not talking about Disneyland, we’re talking about the Total Patient Experience and you want to make sure that your patient and team member relationships outlast this world-wide crisis. This uplifting, interactive and content-rich session will explore ways you can use this time to take your organizational culture and patient experience to the next great level. Walk away with ideas for staying in touch with your patients and staff, communicating effectively and putting service at the forefront of your sales strategy.

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