Roll Out the Red Carpet for Patients, Customers, and Staff: Now is the Time

Roll Out the Red Carpet for Patients, Customers, and Staff: Now is the Time

Now, more than ever, it’s time to embrace the idea of customer service in your Orthopedic Practice. We’re not talking about Disneyland, we’re talking about the Total Patient Experience and you want to make sure that your patient and team member relationships outlast this world-wide crisis. This uplifting, interactive and content-rich session will explore ways you can use this time to take your organizational culture and patient experience to the next great level. Walk away with ideas for staying in touch with your patients and staff, communicating effectively and putting service at the forefront of your sales strategy.

Program objectives:
1. Recognize the three areas of customer service and discuss how they apply to the Total Patient Experience.
2. List the to 5 skils your team members need to deliver a better patient experience.
3. Identify ways to build patient and staff relationships, even in the middle of a worldwide crisis.
4. List 3 ways to keep staff morale high now and later.

About the speaker: Donna Cutting is Founder & CEO of Red-Carpet Learning Systems, Inc. and author of two books including The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service as well as 501 Ways to Roll Out the Red Carpet for Your Customers. She works with a variety of organizations in the healthcare field to help them create cultures of happy, engaged team members delivering excellent patient experiences. Donna is the curriculum designer behind AAOE’s new Customer Service 101 Course, and was recently included in a list of top 30 Global Customer Service Gurus. A Certified Speaking Professional (CSP), Donna has spoken in 45 of the 50 United States, and her customer service training programs are being used all over the country, as well as in South Africa.