Communicating Effectively During the COVID-19 Pandemic

Watch this short clip from AAOE's 2020 Virtual Conference keynote Donna Cutting on communicating effectively during the COVID-19 pandemic. Click here to watch the full... more

Closing Keynote with Donna Cutting: Roll Out the Red Carpet for Patients, Customers, and Staff: Now is the Time

Roll Out the Red Carpet for Patients, Customers, and Staff: Now is the Time Now, more than ever, it’s time to embrace the idea of customer service in your Orthopedic... more

A Word From AAOE Customer Service 101 Sponsor, Exscribe

Video Length: 1:20 COVID-19 is affecting every facet of our lives, including our families, communities, and businesses. It is more important than ever that we deliver... more

Do You Know Why Your Receptionist is Unhappy?

Video length: 01:09 First impressions are made within seconds. Visits most typically begin with and are completed with your receptionist. It's essential that this... more

Sneak Peek! AAOE Customer Service 101

Coming in 2020! AAOE is launching a brand new Customer Service 101 Course designed specifically for othopedic practice staff. It is perfect for front desk staff or... more